your IT Department

GESTI's services help you to delegate, centralize and professionalize your company's IT management, so you can focus on what you do best.

In an increasingly digital world it is a great value to have a professional IT team, such as Gesti.
Rita Nina
Partner at António Frutuoso de Melo and Associates
Algumas referências, vários sectores

Your IT Department

Outsource your IT and focus on what you do best.

Services

DELEGATE, CENTRALIZE AND PROFESSIONALIZE YOUR COMPANY'S IT

HELP DESK

Our mission is to help the client and keep a high level of satisfaction.

For this we have a commitment of excellence that everyone at GESTI works to fulfill.

Our methods and tools allows us to register, follow and validate the most important metrics of this service in order to guarantee the professionalism in our assistance and the satisfaction of our clients.

Supplier Management

The management of IT and telecommunications providers is an advantage of our service that helps and advises the client.

Centralize in GESTI the contact with the suppliers, the contact with the lines of support or the displacements to the centers of technical assistance.

In the end all important decisions are made by you, but already with all the homework work done and ready for you to make the final decision.

Workstation Management

Our managed services, maintenance and configuration of your workstations, promote high performance rates and assured service times.

Workstation management includes all devices used by your company's employees, whether they are PCs, Macs, Tablets, or Smartphones.

Our service also provides temporary replacement equipment to ensure that a breakdown of an equipment does not compromise your company's productivity and performance.

IT Infrastructure Management

Delegate the management of your IT infrastructure to professionals, be they servers, networks or cloud services, wherever they are.

GESTI manages, configures and monitors its critical infrastructure, using best practices and a specialized 24/7 toolset.

We can thus achieve high levels of performance and service, allowing your company to maintain the usual levels of productivity.

Security

In order for you to focus on what is important to your business, Gesti manages the security of your computer park.

In an environment that is innovative and productive, it is necessary to ensure a balance with the security of its data, processes and technology.

Being proactive, having security policies well implemented on the ground, having your infrastructure properly updated and configured is key to being able to work in an increasingly digital world.

Soluções

COMO COMPEtiR NUMA ECONOMIA DE FUTURO?

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Helpdesk

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Helpdesk

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Helpdesk

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Case Studies

DELEGATE, CENTRALIZE AND PROFESSIONALIZE YOUR COMPANY'S IT

ANTÓNIO FRUTUOSO DE MELO and ASSOCIAtes

Read Case Study

Sector

Legal

Location

Lisboa

Client Since

2011

Challenge:

  • Making critical services reliable, robust and redundant

  • Solving existing workstation problems

  • New security and backups policies

  • Providing helpdesk service

Saboia estoril Hotel

Read Case Study

Sector

Hospitality

Location

Estoril

Client Since

2010

Challenge

  • Professional wireless network

  • Total coverage of hotel area

  • 200 devices simultaneously

  • Reliability greater than 99%

  • Free for customers

Casa Da Sorte

Read Case Study

Sector

Gambling and Retail

Location

Lisbon (HQ) - 22 stores across Portugal

Client Since

2010

Desafio:

  • Connect all stores digitally to headquarters

  • Improved redundancy and reliability of the company's critical equipment at the national level

  • Implementation of a helpdesk service for all stores nationwide

About Us

DELEGATE, CENTRALIZE AND PROFESSIONALIZE YOUR COMPANY'S IT

GESTI is a company founded in 2009, whose origin is the crossing of two visions, Computer Science Engineering with Business Management.

Visions that converge to ensure that your customers have a professional IT department and aligned with management needs.

Our mission is to help you to focus on what you do best.

António Martins

Founder and Computer Science Engineer

Prior to GESTI, he worked at OutSystems in the area of research and development, in the area of professional services and later in the area of designing new projects. He was also a consultant at WeDo Consulting.

He holds a degree in Computer Science Engineering from Instituto Superior Técnico, Lisbon, Portugal.

João Reis

Founder and Computer Science Engineer

Prior to GESTI, he worked at Link Consulting as a Consultant in the area of business intelligence and the development of professional solutions.

He holds a degree in Computer Science Engineering from Instituto Superior Técnico, Lisbon, Portugal.

Luis Martins

Founder and Business Manager

Prior to GESTI, he worked at ISCTE-IUL Business School, where he was a researcher on strategic projects for various entities, such as Turismo de Portugal, Leadership Business Consulting or Lourinhã City Council.

He holds a master's degree in Business Management from ISCTE-IUL Business School, Lisbon, Portugal.

Philosophy

INDEPENDENCE

GESTI does not sell hardware or software. We therefore seek the best technical solution for the customer, regardless of the natural interests of the various suppliers in the area of ​​IT and telecommunications.

PROACTIVITY

Our billing methodology is based on a monthly fixed rate, depending on the size of the customer's computer park. Not billing at the time, it allows us to be proactive and spend the time needed to make everything work well, aligning the client's interest with the interest of GESTI.

COMMITMENT TO EXCELLENCE

At GESTI, all of us signed a commitment of excellence and we are evaluated according to its fulfillment. It is critical for us to have the best possible experience when clients contact GESTI.

AUTOMATION

There are technical tasks that have more quality and more efficiency if they are automated. This is a fundamental principle in our day-to-day work, freeing us from repetitive tasks and allowing us to improve our services and customer service.

Feedback

In order to be able to provide a good service, we must know how to listen and transmit to our client the IT status of client's company. We therefore use a methodology for evaluating our helpdesk service by the users and the regular delivery of an activity report.

Trust

You can delegate to GESTI the responsibility of contact with your IT and telecommunications providers. In key moments, it is always the customer who has the last word and makes any final decisions.

Processes

Our operational processes are based on tools and methodologies, used by everyone in GESTI.
Only in this way is it possible to provide a professional and efficient service to our customers and obtain high levels of satisfaction.

CONTINUOUS IMPROVEMENT

Both in GESTI and in the computer parks of our clients that we manage, continuous improvement is a constant. It is our job to dynamically follow developments in the IT area and bring relevant innovations, creating value on an ongoing basis.

CONFIDENTIALITY

The confidentiality and protection of customer data is an essential part of the service we provide, which is based on trust. We therefore have a specific confidentiality clause in the assistance agreement that strengthens the trust in our company and our employees.

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CONTACT US

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GESTI - Gestão e Engenharia Informática, Lda

Rua Major Rosa Bastos, 7-B
2685-106 Sacavém

+351 210 733 200
geral@gEsti.pt

Helpdesk

308 808 888

helpdesk@gEsti.pt

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