GESTI in 2011 was hired to solve several problems of the Saboia Estoril Hotel. After a computer audit carried out by GESTI, we made a set of recommendations that allowed the improvement of the hotel's IT infrastructure, the productivity of its employees and significantly improve the Hotel's evaluation of various sites and online reservation services in terms of Internet access quality.
Wiring of the most important points of the Hotel, namely points for the correct placement of wireless antennas in the various floors of the Hotel and outdoor spaces.
Organization of a small rack, which allowed to concentrate in a single point, all the important infrastructure of the Hotel, in conditions of suitable temperature and humidity.
Installation of professional network equipment, which has significantly improved the reliability and have at least 250 simultaneous internet connections by employees and guests.
Replacement of Internet Service Provider, which has significantly increased the bandwidth available to employees and guests.
Creation of a Captive Portal personalized with the Hotel's look & feel.
Guests are able to have free access to the internet, using a voucher system, as requested by the administration
A special wireless network name was created to be exclusively used by Hotel employees, with total security and access control.
There is the possibility of creating temporary wireless network names for events, congresses or group meetings, to be used by these exclusive customers.
It has become possible to restrict bandwidth for guests so as to avoid abuses and unreasonable traffic consumption for normal Internet use.
It was also possible to have access to wireless statistics, such as average usage times, traffic consumed, the most used antennas, etc.
Logical separation between the guests 'wireless network and the rest of the hotel, ie guests can not connect to other Hotel computer equipment or other guests' devices, enhancing computer security in general.
GESTI allowed the administration to reduce the attention it was required to solve, sometimes recurring, computer problems, such as internet connection issues, e-mail service, NewHotel software, problems with reception equipment and business center space.
As GESTI has a high know-how in managing this type of suppliers, it speaks the same language and is very familiar with the products, services, ways of working and prices of this type of suppliers, it is more agile to centralize these interactions in GESTI.
We managed to manage our contacts with these suppliers and monitor problem solving from start to finish. We released the management and employees of the Hotel, who basically came to contact GESTI and only GESTI, when they had a problem to solve, ending the confusion and stress that sometimes the phenomenon of ping-pong between different suppliers causes .
In addition, GESTI's management had a careful analysis of the various proposals presented by these suppliers, obtaining alternatives and negotiating better conditions and prices, which improved the services provided and in some cases significantly reduce their costs.
Due to the needs of mobility and productivity by the administration, we implemented a solution that allowed to manage the Hotel from anywhere in the world, with Internet access.
The solution consisted in the installation of professional network equipment, which allowed the creation of authenticated and encrypted (and therefore secure) connections to the Hotel, with remote access to hotel management software and CCTV system.
All workstations have been reviewed, updated and reconfigured uniformly and based on best practices of safety and performance.
A particular workstation deserved special attention, that of the reception of the Hotel, which is about a great level of use and stress. It is always on, 24h / 7d to be used by different users over several shifts, it can not break down, otherwise it will seriously damage the Hotel and the level of satisfaction of its guests when they check in, check out among other tasks.
This is why it is a critical equipment for the Hotel. We have taken some steps:
Upgrade some computer components, such as RAM, to ensure the best performance of the machine in question.
Addition of a 2nd hard drive and its redundant configuration, to ensure that if one of the disks fails, the computer continues to operate.
Adding a UPS to ensure that in the event of a power failure, the computer can continue to operate for a few minutes and minimize the likelihood of electrical damage, especially on stormy days.
A backup policy has been implemented that allows, if necessary, to replace the receiving computer with another, keeping all settings, documents, emails and other data.
In addition to these measures, our IT outsourcing service provides our customers with replacement equipment in case of need. In this way, it is possible to replace the equipment without forcing the customer to "stop".
One of the measures we proposed to manage in order to improve the productivity of Hotel employees and minimize distractions was the introduction of content filters in Internet use, namely access to social networks, piracy sites and content for adults.
In our area, this is often a problem not only of productivity but also of computer security, since many viruses and spyware software enter the workstation via this type of sites.
This measure improved safety and allowed cutting with unnecessary distractions in the use of Hotel computers.
Improvement of 79.4% in the rating assigned by booking.com to the Hotel's wireless network, 6 months after entering GESTI.
The level of availability of the server, the reception workstation and the bar rose to an uptime of 99.98% in the first year of GESTI at the Hotel.
Reduction of operating costs with IT and telecommunications by 34.6%.
Satisfaction by the administration for being able to access remotely NewHotel software and the CCTV system.
The work done by Gesti exceeded our expectations. There has been a qualitative improvement in our WiFi offering that has significantly improved our customer satisfaction levels. IT is very good hands.